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Welcome back. See Plan your visit for health and safety information including mandatory check in.

Information about accessing the National Museum’s building and exhibitions.

Visual story

This visual story tells you what to expect when you visit the Museum. Staff are here to assist you and to ensure you have a great experience. Read the HTML version


Accessible parking spaces for visitors who have a mobility impairment and the required permit are available free of charge near our main entrance, under the loop. Coach bays 5 and 9 are suitable for coaches fitted with mobility access lifts, hoists or ramps

Wheelchair and motorised scooters

Bring your own or use one of ours. We suggest booking 24 hours in advance, phone +61 2 6208 5110, with pick-up from the Information Desk just inside the Gandel Atrium.


The Museum has the ACT's first Changing Places change room, with a fully accessible public toilet, adult change table and hoist. Unisex accessible toilets, baby change tables and an ambulant toilet are available on the ground floor, from our Gandel Atrium. Some areas of the Museum are currently closed.

Hearing loops

We have a hearing induction loop at the Information Desk in our Gandel Atrium.

Large print and tactile guides

Museum maps are available for free loan from the Information Desk.

Guided tours and activities

Our workshops and some tours and school programs are temporarily unavailable due to COVID-19 safety measures.

Assistance animals

Trained, registered and visibly identified assistance animals are welcome when accompanied by their handler. Read our Assistance Animal Access Guidelines and Procedures

Contact us

If you have questions, or so we can tailor services to your needs before you visit.


Phone: National Relay Service, TTY 133 677 | Speak and Listen, 1800 555 727 | Freecall 1800 026 132 | + 61 2 6208 5345 weekdays

Visit our Collection Explorer to access the Museum’s collection online

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