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  • 9am–5pm
  • Free general admission
  • Shop

Sessions for Discovering Ancient Egypt are filling fast so please book in advance to avoid disappointment.

Due to the exhibition's popularity the car park may be full so please consider other ways of getting here, particularly on weekends.

Gallery closures: Landmarks and the upper welcome entrance to First Australians are temporarily closed while we create a new space for more Australian stories. The rest of First Australians is open across both levels.

Lift and Changing Places closure: From 11 May 2024, access to the Lower Ground floor will change for several weeks. Lift access will only be available from the Great Southern Land gallery. The Changing Places facility will be unavailable during this time. We apologise for the inconvenience.

The National Museum is on Ngunnawal, Ngunawal and Ngambri land, beside the west basin of Lake Burley Griffin. Our street address is Lawson Crescent, Acton, ACT.

Public transport, walk, cycle

Bus route 53 visits the Museum 7 days a week. The bus stop is on Lennox Crossing, about 200 metres from our entrance. See timetable at Transport Canberra

Walk, cycle or scoot from the city or by Lake Burley Griffin on a shared path.

Access to the Museum via road and paved pedestrian path remains unchanged after a fence was erected on the lakeside path. Statement about asbestos on NCA land

Taxi or ride share with pick-up and drop-off at the taxi zone sign under the big orange loop, near our main entrance.

Car, motorbike parking

$3.80 per hour or $16.50 per day, 8.30am to 5pm weekdays. Free on weekends, public holidays and always for limited mobility spaces and motorbikes. Parking fees and ticketing

Parking is monitored weekdays by the National Capital Authority. Check the short-stay and long-stay signs for details and contact the NCA if you receive a fine. Parking FAQs

Accessible parking

Parking spaces for visitors with limited mobility and the required permit are available free of charge near our main entrance, under the loop. Coach bays 5 and 9 are suitable for coaches fitted with mobility access lifts, hoists or ramps.

Coaches, mini-buses and trailers

Private mini-buses, caravan and trailer parking: Use the reserved bays marked in the long stay zone near the car park entry.

Coach parking: 9 spaces marked ‘bus stop’ near the main entrance, with set-down and pick-up zone near the red fire-hydrant boosters. Overflow parking available on Lawson Crescent.

The Museum is committed to providing and improving access for all visitors to our collection, exhibitions, employment and events, both onsite and online.

Contact us

If you have questions or we can help tailor services to your needs before you visit, please email disability@nma.gov.au or contact us through the National Relay Service, freecall 1800 026 132 or + 61 2 6208 5345 weekdays.

Access symbols: Sign Language Interpretation; Audio Description for TV, Video and Film; The Symbol of Accessibility; Closed Captioning (CC)

Parking

Accessible parking spaces for visitors with mobility impairment and the required permit are available free of charge, about 40 metres from our main entrance. The route is not protected from the weather.

Coach bays 5 and 9 are suitable for coaches fitted with mobility access lifts, hoists or ramps.

Toilets

The Museum's Changing Places accessible public toilet with adult change table and hoist, on the Lower Ground floor, will be unavailable from 11 May 2024 while work is being undertaken on a nearby gallery.

Unisex accessible toilets, baby change tables and an ambulant toilet are available on the Ground floor, off our Gandel Atrium.

Mobility

Lifts: Are usually available for accessing each of the Museum's three levels – Lower Ground, Ground and Level 1 (sometimes called the Mezzanine). From 11 May 2024, access to the Lower Ground floor will change. Lift access will only be available from the Great Southern Land gallery, while work is being undertaken in a nearby gallery.

Wheelchairs and motorised scooters: Bring your own or if you'd like to use ours, we suggest booking 24 hours in advance. Phone +61 2 6208 5110, with pick-up from the Information Desk in the Gandel Atrium.

Vision

Large print Museum maps and tactile guides are available for free loan from the Information Desk. Book an audio described, curator-led gallery tour.

Sound

We have a hearing induction loop at the Information Desk in our Gandel Atrium. Take our online Discovering Ancient Egypt self-guided Auslan tour or book an Auslan-interpreted, curator-led gallery tour.

There is an audio loop designed for people who are hard of hearing, to enhance the Breathing Space experience in the Garden of Australian Dreams.

Neurodiversity

Visual stories help with what to expect when you visit. Staff are here to help ensure you have a great experience.

Autism Spectrum Australia supported the development of our visual stories. For more information or to share feedback please email accessprograms@nma.gov.au, free call 1800 026 132 or phone +61 2 6208 5000.

Quiet hours

Book a session for visitors who prefer reduced noise and sensory experiences in our Discovery Centre on the first Tuesday of the month and in Discovering Ancient Egypt on the first Tuesday of the month until September 2024.

We also offer free quiet hours in Great Southern Land from 4–6pm on 1 October and 5 November 2024. No booking required.

Assistance animals

Trained, registered and visibly identified assistance animals are welcome when accompanied by their handler. Assistance animal guidelines and procedures

Concessions

Many of our exhibitions and events are free, but costs apply for some. Companion cards and most major concession cards are accepted.

Collection

Our Collection Explorer is under development and not optimised for mobile devices. Email collectionsearch@nma.gov.au if you need help searching or accessing our collection.

Requests for permission to view collection objects that are not on display at the Museum must be made in advance, with visits by appointment only. Email collectionaccess@nma.gov.au.

Website

The Museum is committed to delivering content that meets the AA standard of Web Content Accessibility Guidelines (WCAG) 2.1. If you find any problems or are having any issues with access, please email feedback@nma.gov.au.

Information Desk

See a host, just inside the Museum entrance for:

  • information, including maps
  • buying tickets for special exhibitions and experiences
  • tour bookings and information
  • cloaking large bags, umbrellas, jackets and other items.
Parents room

Includes a toilet, change table and microwave. Located on the Ground floor, off the Gandel Atrium, and at the Discovery Centre. Breastfeeding is welcome throughout the Museum.

Faith and quiet room

Our multi-faith room is a quiet space for reflection, prayer, meditation or time out. It is located above our Friends Room, off the Gandel Atrium.

Members

Join Friends for exclusive member access to our lakeside Friends Lounge. Members receive benefits including discounts in our Cafe and Shop and access to exclusive events.

Photography and filming

Photography for personal use is allowed in our galleries, except where signs request no photography. For commercial photography and filming requests, email bookings@nma.gov.au

Ticket refunds and exchanges

See terms and conditions for visitors who have purchased a ticket to a Museum event or exhibition.

Wifi

Connect to our free NMA-PUBLIC wifi.

Everything we sell at our award-winning Museum Shop has a story to tell. The Shop is located just inside the main Museum entrance. Open 9am to 5pm daily.

Note: The Shop is closed for stocktake on Wednesday 5 June 2024. The Discovering Ancient Egypt exhibition shop at Acton and our online shop will be available.

Products

The Museum Shop stocks beautiful homewares, glassware, jewellery, First Nations products, toys, books, bath and body products, candles, gifts and more.

Your purchase supports the Museum’s work, local designers and a range of First Nations artists and art centres.

Visit our Museum Shop online to discover:

  • jigsaws and boredom busters to entertain the family
  • the latest ELK range
  • incredible exhibition catalogues and Museum publications.
Services
  • Packing, postage and overseas shipping
  • Gift wrapping
  • Spend $70 and get free shipping in Australia
  • Mastercard and Visa accepted
  • Friends receive 10% discount and access to exclusive Shop specials and events
Contact

email themuseumshop@nma.gov.au
phone +61 2 6208 5222

The Museum Shop won Silver at the 2023 Australian Tourism Awards in the category of Tourism Retail, Hire and Services, after taking out the Canberra Region Tourism Award.

The Museum Cafe combines stunning architecture and spectacular views over Lake Burley Griffin to create the perfect place to enjoy breakfast, lunch or a catch up with friends.

Open
  • weekdays 9am to 4pm
  • weekends 9am to 4.30pm
Menu

Broadbean Catering is the Museum’s exclusive caterer, with a reputation for delicious food and outstanding service.

Broadbean sources local produce, with menus designed to match the season. Choose from a selection of our delicious locally made cakes and pastries, seasonal light meals and daily specials. Sit indoors, on the deck or relax in one of our comfortable lounge chairs. Take advantage of our free wi-fi and mobile recharge station.

Venue hire

The Museum Cafe is an impressive setting for your corporate event or cocktail reception. High ceilings combine with expansive windows and access to the outdoor deck and balcony are available on request. Rates and more details on venue hire.

Bookings

To book a table please book online. All bookings have a 1.5 hour seating time.

If you require a longer sitting please contact us at info@broadbeancatering.com.au or 02 6208 5064.

See galleries, garden and public spaces, toilets and lifts across the Museum's three floors, noting closures on the main Visit webpage.

Ask a host for help or use these detailed directions to find special places at the Museum.

Visions Theatre
  1. From the main entrance go past the Information Desk towards the orange ‘Galleries’ sign at the far end of the Gandel Atrium.
  2. Pass through the glass sliding doors and continue past the large bunya pine tree trunk display in our Great Southern Land exhibition.
  3. You will come to a red staircase on your left, and a lift in front of you.
    1. Up the stairs: Visions Theatre is ahead on your right.
    2. Up in the lift: Visions Theatre is on your left.
Discovery Centre
  1. From the main entrance, go past the Information Desk towards the orange ‘Galleries’ sign at the far end of the Gandel Atrium.
  2. You will come to glass sliding doors. Before you enter, there is a lift to your left. Through the doors are stairs going down to your right.
    1. Down in the lift: Go to the Lower Ground floor and continue up the ramp, then through the glass sliding doors and turn left.
    2. Down the stairs: Turn left at the bottom.
  3. Go through the glass sliding doors, turn immediately right and pass through another set of glass sliding doors outside to the Garden of Australian Dreams.
  4. On the far side of the Garden is a white structure.
  5. The entrance of the Discovery Centre is to the left and just behind the white structure.

Thanks for observing Covid safety protocols to keep us all safe.

We are maintaining onsite safety measures

  • Increased cleaning regime
  • Hand sanitiser available throughout the Museum
  • Mask wearing is optional

We ask you to

  • Postpone your visit if you are unwell  or have Covid symptoms
  • Be mindful of crowding and try to maintain 1.5 metre distances where possible
  • Use hand sanitiser regularly
  • Book ahead, where applicable

For groups

School visits

Book one of our curriculum-linked school programs to bring the Museum's stories to life.

Group bookings

Make a group booking or learn about wholesale rates for tour operators.

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