If you have questions or we can help tailor services to your needs before you visit, please email information@nma.gov.au or contact us through the National Relay Service, freecall 1800 026 132 or + 61 2 6208 5345 weekdays.
The Museum is committed to providing and improving access for all visitors to our collection, exhibitions, employment and events, both onsite and online.
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Parking
There are 7 accessible parking spaces for visitors with the required permit and 4 spaces for visitors with prams. These spaces are 40 metres from the main entrance. The route is not protected from the weather.
There are 9 coach parking spaces close to the Museum with numbers 5 and 9 suitable for coaches with access lifts, hoists or ramps.
Toilets
Accessible toilets, baby change tables and an ambulant toilet are available on:
- Lower Ground floor near the Tim and Gina Fairfax Discovery Centre
- Ground floor, off our Gandel Atrium
- Level 1, Gallery of First Australians.
Closure: the Changing Places accessible toilet on the Lower Ground floor is closed for upgrades and set to re-open on Monday 18 August. We apologise for any inconvenience.
See Museum map for accessible toilet locations.
Mobility
Lifts: Are available for accessing each of the Museum's three levels – Lower Ground, Ground and Level 1 (Mezzanine).
Wheelchairs and motorised scooters: Bring your own. Or use ours for free. We suggest booking 24 hours in advance. Phone +61 2 6208 5110, with pick-up from the Information Desk in the Gandel Atrium.
Sound
We have 4 portable hearing loops, available from the Information Desk in the Gandel Atrium.
There is an audio loop designed for people who are hard of hearing, to enhance the Breathing Space experience in the Garden of Australian Dreams.
Neurodiversity
Visual stories help with what to expect when you visit. Staff are here to help ensure you have a great experience. See the general visual story page.
- Download Visual story – Discovery Centre1.9 mb pdf [ PDF | 1.9 mb ]
- Download Visual story – School visits1.1 mb pdf [ PDF | 1.1 mb ]
Autism Spectrum Australia supported the development of our visual stories. For more information or to share feedback please email accessprograms@nma.gov.au, free call 1800 026 132 or phone +61 2 6208 5000.
Mr Squiggle sensory map
Make the most of your Mr Squiggle exhibition visit by seeing the location of elements including screens, speakers and audio-described objects.
- Download Mr Squiggle exhibition sensory map661.6 kb pdf [ PDF | 661.6 kb ]
Quiet hours
The Museum offers quiet hours sessions on the first Tuesday of the month for visitors who prefer reduced noise and lighting and a quieter experience. See what's on for more details
Vision
Hear audio description and exhibition labels for key objects in the Mr Squiggle and Friends exhibition. For visitors with additional vision needs. Listen now
Assistance animals
Trained, registered and visibly identified assistance animals are welcome when accompanied by their handler. Assistance animal guidelines and procedures
Concessions
Many of our exhibitions and events are free, but costs apply for some. Companion cards and most major concession cards are accepted. Read more about concession categories in Ticket terms and conditions.
Collection
Our Collection Explorer is under development and not optimised for mobile devices. Email collectionsearch@nma.gov.au if you need help searching or accessing our collection.
Requests for permission to view collection objects that are not on display at the Museum must be made in advance, with visits by appointment only. Email collectionaccess@nma.gov.au.
Website
The Museum is committed to delivering content that meets the AA standard of Web Content Accessibility Guidelines (WCAG) 2.1. If you find any problems or are having any issues with access, please email feedback@nma.gov.au.