If you have questions or we can help tailor services to your needs before you visit, please email information@nma.gov.au or contact us through the National Relay Service, freecall 1800 026 132 or + 61 2 6208 5345 weekdays.

There are 7 accessible parking spaces for visitors with the required permit and 4 spaces for visitors with prams. These spaces are 40 metres from the main entrance. The route is not protected from the weather.

There are 9 coach parking spaces close to the Museum with numbers 5 and 9 suitable for coaches with access lifts, hoists or ramps.

See Museum map for accessible toilet locations.

There is a Changing Places accessible toilet with adult change table and hoist on the Lower Ground floor. Accessible toilets, baby change tables and an ambulant toilet are available on the Ground floor, off our Gandel Atrium.

Lifts: Are available for accessing each of the Museum's three levels – Lower Ground, Ground and Level 1 (Mezzanine).

Wheelchairs and motorised scooters: Bring your own. Or use ours for free. We suggest booking 24 hours in advance. Phone +61 2 6208 5110, with pick-up from the Information Desk in the Gandel Atrium.

We have 4 portable hearing loops, available from the Information Desk in the Gandel Atrium.

There is an audio loop designed for people who are hard of hearing, to enhance the Breathing Space experience in the Garden of Australian Dreams.

For visitors who prefer reduced noise and sensory experiences, the Museum offers quiet hours sessions in the Discovery Centre and Great Southern Land on the first Tuesday of the month. See calendar

Trained, registered and visibly identified assistance animals are welcome when accompanied by their handler. Assistance animal guidelines and procedures

Many of our exhibitions and events are free, but costs apply for some. Companion cards and most major concession cards are accepted.  Read more about concession categories in Ticket terms and conditions.

Our Collection Explorer is under development and not optimised for mobile devices. Email collectionsearch@nma.gov.au if you need help searching or accessing our collection.

Requests for permission to view collection objects that are not on display at the Museum must be made in advance, with visits by appointment only. Email collectionaccess@nma.gov.au.

The Museum is committed to delivering content that meets the AA standard of Web Content Accessibility Guidelines (WCAG) 2.1. If you find any problems or are having any issues with access, please email feedback@nma.gov.au.