The Museum has qualified first aid officers and a first aid room. Fire and emergency procedures are managed by trained staff and tested regularly. A warning will be activated in an emergency. All visitors will be given clear instructions from fire and safety wardens, who will supervise the evacuation of the building if necessary.
The Museum carries comprehensive public liability insurance cover.
All staff and volunteers working with children have undergone an Australian Federal Police security check and Working With Vulnerable People check.
Prior to their Museum visit all schools receive an email with important information about appropriate behaviour for students. This emphasises the fact that teachers have the duty of care for students when they are visiting the Museum and that all students should be in sight of a teacher or carer at all times.
The Museum has access facilities and wheelchairs available to visitors with special needs. Visitors require no special clothing or equipment.