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Rates and sales inquiries

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Contact

Tourism Marketing Coordinator
Tel +61 2 6208 5115
Email marketing@nma.gov.au

Aerial view of the Museum on Acton Peninsula.

The Museum offers wholesale rates for guided tours, exhibitions and also offers selected merchandise at a discounted rate to tourism and tour operators.

Rates and sales inquiries

Tourism Marketing Coordinator
Tel +61 2 6208 5115
Email marketing@nma.gov.au

Media inquiries

Tracy Sutherland
Media Liaison
Tel +61 2 6208 5338
Mobile +61 (0) 438 620 710
Email media@nma.gov.au

How to book

Ordering tickets

Place wholesale ticket orders with:

Tourism Marketing Coordinator
Tel +61 2 6208 5115
Email marketing@nma.gov.au

For urgent collection, place orders by phone. 

Ticket collection/delivery

  • Orders will be processed within 48 hours (except on weekends).
  • Collect tickets from the Museum Information desk in the main Hall
  • Request dispatch by post (additional cost applies)

Payment methods

  • Set up an account with the Museum for invoicing
  • Pay by credit card

Returns and refunds

  • Exhibition wholesale tickets: ticket refunds will be available for tickets returned to the National Museum of Australia within five (5) working days after the close of the exhibition.
  • Guided tours: for refunds of tickets for guided tours, contact Tourism Marketing Coordinator.
  • Refunds will be processed within 7-10 working days. Refunds for credit card payments will be made to the credit card.

Terms and conditions

  • Tickets are non-transferable
  • The National Museum of Australia does not accept responsibility for lost or stolen tickets
  • Concessions and students - customers must present valid identification as proof of eligibility
  • A 'child' is a person 5-16 years of age (inclusive)

Free of charge policy

  • If the product is a guided tour or exhibition entry ticket, the Museum will allow the ratio of one escort or local guide per 15 pax, to accompany the guided tour free of charge (FOC). Escorts and local guides must follow the instructions of the Museum guide.

  • If the product is a package including a meal, the above FOC ratio applies for guided tours or exhibition entry tickets. Meals are not offered FOC, and can be purchased separately upon arrival.