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Facilities for visitors



Information Desk

See the Information Desk inside the Museum entrance for:

  • tickets and tours
  • what’s on and special offers
  • free wheelchair, scooter and stroller hire
  • maps in English, Mandarin, German and more
  • storing bags, umbrellas, baby backpacks or any item where one side is larger than 30 cms

Free wi-fi

Wi-fi is free across the Museum. We also have free recharge stations.

Cafe and shop

The Museum Cafe is open from 9am to 4.45pm. The Museum Shop is open weekdays from 10am to 5pm and weekends from 9am to 5pm. There is an ATM in the Gandel Atrium.


Parking: Free access parking spaces are available near the Museum’s main entrance.

Wheelchair and motorised scooters: Bring your own or use one of ours, available from the Information Desk. We suggest booking 24 hours in advance, phone +61 2 6208 5110.

Lifts: All areas are accessible by lifts with audible voice messages about direction and gallery levels.

Hearing loops: Personalised hearing loops are available for all guided tours. We have hearing induction loops in our theatres and at the Information Desk. There is an audio non-bank ATM in the Gandel Atrium.

Large print and tactile guides: Maps and Garden of Australian Dreams guides are available for free loan.

Guided tours and activities: Tours are available in a range of languages. Our access team runs tailored workshops and can help organise participation in all Museum activities. More on access activities

Assistance animals: Trained, registered and visibly identified assistance animals are welcome when accompanied by their handler. Read our full Assistance Animal Access Guidelines and Procedures

Contact us: We can tailor services and encourage you to contact us to discuss your needs before you visit.

Freecall 1800 026 132 | Phone + 61 2 6208 5345 weekdays
Email This email is not monitored on weekends or public holidays. 
National Relay Service, TTY 133 677 | Speak and Listen , 1800 555 727

Parents room

Includes a toilet, change table and microwave. Breastfeeding is welcome in all areas of the Museum. Strollers for babies and young children up to 17kg are available for free hire from the Information Desk.

Friends Lounge

Join our Museum Friends for access to our lakeside Friends Lounge, with free refreshments and wi-fi. Other benefits include discounts at the Museum Shop and Museum Cafe.


Photography for personal use is allowed in our galleries, but not in temporary exhibitions. No flashes, tripods or monopods please.


The National Museum welcomes and values your feedback to ensure that we continue to improve and provide quality services. Please see our Client Service Charter or email