The Museum continued to upgrade and enhance its technical infrastructure. Major achievements during the year were:
- completion of the upgrade of all interactives in the permanent galleries
- implementation of an automated IT disaster recovery capability at a secondary Museum site
- asset replacement of network printers to a mix of mono printers and multifunctional devices providing more cost-effective, reliable, fast, high quality colour printing, as well as colour photocopying and document scanning capability
- completion of the scoping and planning for the introduction of wireless networking capability for the Museum's collection storage locations.
A new ICT Strategic Plan was completed covering the period 2009 to 2012. The strategy focuses on:
- implementing improvements to existing business solutions
- introducing capabilities to improve services for staff
- enhancing the Museum's communications with its audiences and business partners.
The Museum trialled and implemented an occupational health and safety (OHS) incident reporting module and has undertaken preliminary work in preparation for a major upgrade of the Museum's Human Resource Information System (HRIS), which will take place in 2010–11. A new videoconferencing solution was also implemented to provide an efficient and lower cost option for the Museum's communications with external parties.
The Museum and the National Archives of Australia have completed the development of the Museum's Records Authority which sets out the requirements for keeping or destroying records for core business areas. It represents a significant commitment on behalf of the Museum to understand, create and manage the records of its activities.
Paper-based records spanning over 30 years of Collection Group meetings, Interim Council, Council and sub Committees of Council meetings were digitised and stored in the TRIM electronic records management system, enabling ready access to this information by staff.