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Internal and external scrutiny (page 3 of 3)

Indemnities and insurance

In accordance with section 16 of the Commonwealth Authorities and Companies Act (Report of Operations) Orders 2005, which requires reporting on indemnities and insurance premiums for officers, the Museum confirms that it has:

  • director's and officers' liability insurance cover through Comcover, the Commonwealth self-managed fund
  • not entered into any deeds of indemnity in relation to director's and officers' liability.

As part of its annual insurance renewal process, the Museum reviewed its insurance coverage to ensure that it remained appropriate for its activities. The Comcover Risk Management Benchmarking program recognised the positive impact of the Museum's risk management strategies and activities by offering a 3 per cent discount on the 2004-2005 insurance premium, which the Museum accepted.

Client Service Charter

The Museum's Client Service Charter is available to the public as a pamphlet and on the Museum's website. The Client Service Charter is contained in Appendix 11.

During the year, the Museum received more than 2000 written comments from visitors regarding services, programs, exhibitions, the building and facilities. The written comments were received via email and from visitors completing the Client Service Charter feedback form. The majority of the feedback was positive. Most negative comments related to exhibitions and exhibition content.

The Museum uses visitor feedback to improve its services and amenities. Examples in 2004-2005 include:

  • in direct response to comments from visitors, the Museum purchased a three-wheel electronic scooter
  • the new Museum map brochure was developed and made available to visitors
  • further work was completed to improve the wayfinding signage in the Museum.

Environmental performance and ecologically sustainable development

During 2004-2005, the Museum continued its commitment to the conservation of natural resources through improved energy management and the implementation of a number of other initiatives aimed at minimising the impact on the environment from its operations. The following is a summary of the Museum's activities during 2004-2005. A full list of activities against the requirements is in Appendix 9.

  • The Museum has developed an Environmental Management System that meets or exceeds the requirements of ISO14001. The EMS is in its final trial stage and is expected to be implemented in the first quarter of 2005-2006.
  • The Museum's functions, as set out in the National Museum of Australia Act 1980, continue to remain consistent with the spirit of ESD principles. These include programs that 'improve the total quality of life, both now and in the future, in a way that maintains the ecological processes on which life depends'.
  • Various strategies have been put in place to reduce the Museum's environmental impact. These include the reduction of energy consumption, an increase in waste recycling, and the use of environmentally friendly cleaning chemicals.

Disability strategies

The National Museum recognises the importance of the Disability Discrimination Act 1992. Compliance with the Act helps identify and remove barriers that might prevent people with disabilities from accessing Museum programs, services and employment opportunities. The Museum meets its obligations under the Act by implementing the Commonwealth Disability Strategy and the Museum's Disability Action Plan. Details of the Museum's performance during the year in implementing the Commonwealth Disability Strategy are set out in Appendix 12.

Advertising and market research

In accordance with reporting requirements contained in section 311A of the Commonwealth Electoral Act 1918, the total payment by the Museum to advertising and market research organisations in 2004-2005 was $1,389,752 and comprised:

  • advertising agencies
  • market research organisations
  • media advertising organisations.

A detailed list is shown in Appendix 13.