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Membership Coordinator

Position title
Membership Coordinator

Development and Friends

Australian Public Service Level 6

Immediate supervisor
Program Manager, Development and Friends

Ongoing, Full-time

Canberra, ACT

Application close date
11.30pm Thursday 23 August 2018

Position contact
Annalisa Millar, Program Manager, Development and Friends
02 6208 5040,

If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service, TTY call 133 677, Speak and Listen 1300 555 727.

The Museum

The National Museum of Australia is a place that celebrates our people and our culture of storytelling. It is a place to explore our relationships to each other, to the places we live, and to the objects and events in our past. The Museum is the place where we come together to share stories of our unique and distinctive nation, to be part of a national conversation. Come and join the conversation. Be part of the story. Our story.

Information about our collections, galleries, research, temporary exhibitions and public programs, as well as corporate documents including annual reports, strategic plans and visitor research is available on our website at Applicants are encouraged to review this information as part of their application preparation.

Working environment and remuneration

The Museum offers:

  • creative and diverse work
  • a flexible and family friendly working environment
  • results that you can see and from which you can have immediate job satisfaction.

Annual salary of between $78,293 and $87,751 plus superannuation. Employment conditions are covered by the National Museum of Australia Enterprise Agreement 2017–2020 or its successor. Other arrangements may be negotiated under an Individual Flexibility Agreement. The Museum supports the use of flexible working arrangements.

The job opportunity

The Museum has an exciting opportunity for a highly motivated and organised professional to join their passionate and dedicated Development and Friends team in the role of Membership Coordinator. Reporting to the Program Manager Development and Friends and working collaboratively with the Development and Friends team, the Membership Coordinator will be responsible for developing, managing and driving the Museum membership program at the National Museum of Australia (NMA).

The Membership program is undergoing significant change and revitalisation. The Membership Coordinator will be responsible for the overall management and development of the NMA Membership program. This includes developing a framework and strategy for the Membership program development, delivery and implementation that creates affinity for the NMA through a range of rewards and benefits. The position will meet monthly and annual join and renewal targets, and identify opportunities for growth. Monitoring, reviewing and evaluating member satisfaction is essential to the program.

The Membership Coordinator will oversee and manage all administrative aspects associated with the program and report on outcomes and progress to the Executive, Council and other stakeholders.

What will the successful candidate bring to the role?

The successful applicant will be passionate about and interested in the Cultural sector and understand the importance of membership programs in driving affinity to the organisation. You will be outcome focused and highly organised with demonstrated experience in implementing a membership or similar program. You will also have strong and broad administrative and office-based skills, including extensive experience with Microsoft Office products and customer relationship databases.

The successful candidate will have a warm and engaging manner, and be confident in their ability to manage difficult enquiries and resolve issues. Strong collaboration and influencing skills will assist the successful candidate to work productively with a broad range of people from diverse and varied backgrounds. A high level of sensitivity and professionalism is essential.

Building and maintaining strong networks and relationships will help the incumbent succeed in this role. The successful candidate must be able to engage with people.

You will need to use your analytical and problem solving skills to evaluate issues and identify solutions. Your strong written communication skills will be needed to draft correspondence, reports and plans for various audiences. A preference for attention to detail, structure and organisation will be important. Equally, you will be able to prioritise your workload to manage your time effectively and achieve outcomes within agreed and sometimes tight timeframes.

As an integral member of the Development and Membership team, you will also be expected to work independently and use your initiative to grow and develop the Membership program to meet ambitious targets.


The Museum expects all employees will display professional capabilities relevant to their position and classification. To do this, all employees will:

Demonstrate leadership in how programs are delivered, striving to create a new benchmark in excellence.

Collaboration and connection
Work together to create a culture where collaboration across business units is seamless in delivering the shared vision.

Courage and innovation
Be bold and decisive, embrace challenges and opportunities and actively seek ways to continually improve and streamline our services for the benefit of the whole Museum.

Agility and Resilience
Embrace and respond to change as a normal part of our working environment.

Respect and Integrity
Display respect and integrity when working together, embracing the APS values of being committed to service, accountable, respectful, ethical and impartial.

Selection criteria

1. Experience in the effective delivery and management of a membership or similar program.
2. Demonstrated capacity to develop and implement strategies, deliver results and achieve targets.
3. Demonstrated record of achievement in establishing and managing productive working relationships with internal and external customers and clients and in a rapidly changing environment.
4. Excellent written and oral communication skills with the ability to manage and resolve complex customer issues.
5. Demonstrated analytical skills and proven ability to think and act strategically.
6. Proven ability to work collaboratively in a team environment to achieve successful outcomes.

Applicants will need to respond to each of the above selection criteria (maximum 2 pages) and prepare a one-page written response to the following:
1.Strategic initiative that you implement to revitalise the membership program at the National Museum of Australia
2.Two programming initiatives to grow membership numbers at the National Museum of Australia

Applications should include contact details for two referees.
Aboriginal and Torres Strait Islander people and those from culturally diverse backgrounds are encouraged to apply. The Museum is an equal employment opportunity workplace.


To be eligible to apply for this vacancy, applicants must:
- be an Australian citizen
- undergo a number of pre-employment checks, which includes a police records check.

Further enquiries

If you have any questions regarding this position please contact Annalisa Millar, Program Manager, Development and Friends, 02 6208 5040,


Applicants are encouraged to apply online.

If you have problems submitting your online application, please email

Preferred titling of attachments is 'Name - Application' and 'Name - Resume'