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Digital Information Management Officer

Position title
Digital Information Management Officer

Cultural and Corporate Shared Services Centre (CCSSC)

APS Level 6

Immediate supervisor
Strategy and Engagement Manager

Several positions, non-ongoing for specific term with possible extension and possibility of becoming ongoing
Please note: one of the  positions is offered to backfill maternity leave.

Canberra, ACT

Application close date
11.30pm Thursday 26 July 2018

Position contact
Courtney Brown, Digital Information Management Officer
02 6208 5387,

If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service, TTY call 133 677, Speak and Listen 1300 555 727.

The Museum

The National Museum of Australia is a place that celebrates our people and our culture of storytelling. It is a place to explore our relationships to each other, to the places we live, and to the objects and events in our past. The Museum is the place where we come together to share stories of our unique and distinctive nation, to be part of a national conversation. Come and join the conversation. Be part of the story. Our story.

Information about our collections, galleries, research, temporary exhibitions and public programs, as well as corporate documents including annual reports, strategic plans and visitor research is available on our website at Applicants are encouraged to review this information as part of their application preparation.

Working environment and remuneration

The Museum offers:

  • creative and diverse work
  • a flexible and family friendly working environment
  • results that you can see and from which you can have immediate job satisfaction.

Annual salary of between $78,293 and $87,751 plus superannuation. Employment conditions are covered by the National Museum of Australia Enterprise Agreement 2017–2020 or its successor. Other arrangements may be negotiated under an Individual Flexibility Agreement. The Museum supports the use of flexible working arrangements.

The Job Opportunity

The Museum has an exciting opportunity for a professional to join the agency as a Digital Information Management Officer.

The Digital Information Management Officer will promote and achieve best practice electronic records and information management to support the work of the Museum. The position will manage day-to-day recordkeeping activities, while assisting with the development of Museum business processes and systems that support electronic recordkeeping requirements.

An understanding of Records Management principles is important, as is a desire to improve business processes with technology and business process analysis. The Information Management team is a small and dynamic team that multi-tasks, undertakes challenging and diverse work and operates in a supportive and friendly environment.

The Digital Information Management Officer has a range of responsibilities that include, but are not limited to the following:

  • Managing a small team that coordinates paper records services.
  • Contributing to information policy development in accordance with legislative requirements.
  • Administration of Content Manager 9, the Cultural and Corporate Shared Services Centre (CCSSC) electronic document and records management system (EDRMS).
  • Manage the records email and help desk to deliver level 1 to 3 digital record services.
  • Support the Information Management team with paper record management.
  • Managing small projects under the supervision of the Strategy and Engagement Manager.
  • Support and contribute to CCSSC record migration projects.
  • Providing one-on-one and group training on digital records management as required.
  • Developing strong working relationships with people at all levels across the Museum, with other APS agencies and external organisations to ensure effective information management.

What will the successful candidate bring to the role?

The successful candidate will bring the following skills and experience to the role.  
1. Experience administering Content Manager 9 (CM9), or a similar EDRMS.
2. A demonstrated understanding of records management processes and procedures in accordance with legislative requirements.
3. Experience working with clients to understand, analyse and document their business processes.
4. Proven ability to work effectively with minimal supervision with particular emphasis on the management of competing priorities and multi-tasking.
5. Sound communication, negotiation and presentation skills, with strong conflict resolution skills and an ability to build effective relationships.
6. Well-developed written skills, specifically relating to the preparation and maintenance of user, technical and project management documentation.

Expectations Eligibility

The Museum expects all employees will display professional capabilities relevant to their position and classification.  To do this, all employees will demonstrate:


Demonstrate leadership in how programs are delivered, striving to create a new benchmark in excellence.

Collaboration and connection

Work together to create a culture where collaboration across business units is seamless to delivering the shared vision.

Courage and innovation

Be bold and decisive, embrace challenges and opportunities and actively seek ways to continually improve and streamline our services for the benefit of the whole Museum.

Agility and Resilience

Embrace and respond to change as a normal part of our working environment

Respect and integrity

Display respect and integrity when working together, embracing the APS values of being committed to service, accountable, respectful, ethical and impartial.


To be eligible to apply for this vacancy, applicants must:
- be an Australian citizen
- undergo a number of pre-employment checks, which includes a police records check.

How to Apply

Applicants are required to prepare a one-page pitch telling us how your skills, knowledge, experience and qualifications make you the best candidate for this job opportunity. Applications should also include contact details for two referees.

Visit and apply online.

Further enquiries

If you have any questions regarding this position please contact Courtney Brown, Digital Information Management Officer, 02 6208 5387,


Applicants are encouraged to apply online.

If you have problems submitting your online application, please email

Preferred titling of attachments is 'Name - Application' and 'Name - Resume'